Refund policy

At Swipko, we’re dedicated to creating products that make caring for your shoes easy, effortless, and effective. We stand by the quality of everything we make — and we want you to feel confident in your purchase.

We recommend using our products for at least 14 days to experience their full benefits. However, if you’re not completely satisfied after this period and within our 60-Day Money Back Guarantee, please contact us at hello@swipko.com.

Cancellation Policy

If you’d like to change or cancel your order, please contact us within 24 hours of placing it. After this timeframe, your order may already be in processing, and we won’t be able to make changes.

If your cancellation request is made within 24 hours, we’ll process your refund within 7 business days.

60-Day Money Back Guarantee

We’re confident you’ll love Swipko, but if you don’t, you’re protected.
Try your products for at least 14 days, and if you’re still not happy, you can return them within 60 days of delivery for a full refund (shipping fees are non-refundable).

To start a return, please contact our team by filling out the form on our Contact Us page or emailing hello@swipko.com.
To help us process your return quickly, include your Order Number, Name, and Email Address used at checkout.

Damaged Items

We carefully package every order to ensure your items arrive safely.
An item is considered damaged only if the product itself is defective or physically broken — minor shipping box dents or creases do not qualify.

If your item arrives damaged, please email hello@swipko.com within 72 hours of delivery. Include clear photos of the damaged item and packaging. If approved, we’ll replace the item at no additional cost.

Please note: we do not refund, replace, or accept returns for damage caused by normal wear and tear, improper use, or misuse. 

Shipping & Delivery

We do our best to ship and deliver orders quickly. However, Swipko cannot be held responsible for delays caused by couriers, customs, or other factors outside our control.

If your package is delayed, lost, or stolen, please contact the courier directly for assistance. Unfortunately, we cannot issue refunds or replacements for lost or delayed deliveries once they are in transit. 

Policy Changes Alert!

Swipko reserves the right to modify this Refund & Return Policy at any time. We encourage customers to review it before purchasing. By placing an order with Swipko, you agree to the terms stated in this policy.